EFFECTIVE DATE: May, 2026

This Privacy Policy explains how PulseCode Claims (“we,” “our,” or “us”) collects, uses, stores, processes, and protects your personal information when you access or use pulsecodeclaims.co.uk (the “Website”) or communicate with us regarding our accident management and claims assistance services.

We are committed to protecting your privacy and handling personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

By using this Website or contacting us, you acknowledge the practices described in this Privacy Policy.

WHO WE ARE

PulseCode Claims is a UK-based accident management and claims assistance service helping drivers involved in non-fault road traffic accidents.

Our services may include:

• Non-fault accident support
• Vehicle recovery coordination
• Replacement vehicle arrangements
• Vehicle repair coordination
• Insurance and claims assistance
• Communication with insurers and third parties

INFORMATION WE COLLECT

We may collect personal information directly from you, automatically through Website usage, or through communications related to our services.

Information we may collect includes:

• Full name
• Email address
• Phone number
• Postal address
• Vehicle information
• Accident-related details
• Insurance-related information
• Photographs or documentation voluntarily provided by you
• IP address
• Browser type and device information
• Website usage and analytics data
• Communication records via forms, email, WhatsApp, or phone

HOW WE COLLECT INFORMATION

We may collect information when you:

• Submit a contact or inquiry form
• Call or message us
• Email us directly
• Use or browse the Website
• Request accident management or claims assistance services
• Communicate with us regarding an accident or claim

HOW WE USE YOUR INFORMATION

We may use personal information for legitimate business and operational purposes, including:

• Responding to inquiries and support requests
• Assessing eligibility for our services
• Coordinating vehicle recovery, repairs, and replacement vehicles
• Communicating with insurers, legal representatives, or service providers
• Providing accident management and claims assistance
• Improving Website functionality and user experience
• Monitoring Website performance and analytics
• Preventing fraud, abuse, or unauthorized activity
• Maintaining business records
• Complying with legal or regulatory obligations

LEGAL BASIS FOR PROCESSING

Under UK GDPR, we rely on one or more lawful bases for processing personal information, including:

• Your consent
• Performance of a contract or pre-contractual request
• Compliance with legal obligations
• Legitimate business interests

Where processing is based on consent, you may withdraw consent at any time, subject to legal or contractual limitations.

INFORMATION SHARING

We may share personal information with trusted third parties where necessary to provide services or operate our business.

These third parties may include:

• Insurance companies
• Vehicle repair providers
• Vehicle recovery companies
• Replacement vehicle providers
• Professional advisers or legal representatives
• Technology, hosting, or communications providers
• Analytics or Website service providers

We do not sell personal information to third parties.

COOKIES AND ANALYTICS

Our Website may use cookies, analytics tools, and similar technologies to improve functionality, analyze traffic, and enhance user experience.

These technologies may collect information such as:

• IP address
• Browser type
• Pages visited
• Session duration
• Device information
• General interaction behavior

You may disable cookies through your browser settings, although some Website functionality may be affected.

DATA SECURITY

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

However, no electronic transmission or storage system can be guaranteed completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for:

• Providing our services
• Managing accident-related matters
• Legal or regulatory compliance
• Insurance or dispute-related requirements
• Business and operational recordkeeping

Retention periods may vary depending on the type of information and applicable legal obligations.

YOUR RIGHTS

Subject to applicable UK data protection laws, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Object to or restrict certain processing activities
• Withdraw consent where processing relies on consent
• Request transfer of your information where applicable

We may require verification of identity before processing certain requests.

THIRD-PARTY LINKS

The Website may contain links to third-party websites, services, or communication platforms.

We are not responsible for the content, privacy practices, or policies of third-party websites or services.

Accessing third-party services is at your own risk.

CHILDREN’S PRIVACY

Our Website and services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors.

INTERNATIONAL DATA TRANSFERS

Some third-party service providers may process or store information outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates become effective immediately upon posting to this page. Continued use of the Website constitutes acceptance of the revised Privacy Policy.

CONTACT INFORMATION

If you have questions regarding this Privacy Policy or your personal information, you may contact us at:

PulseCode Claims
Email: claims@pulsecodeclaims.co.uk
Phone: 07386 557824
Website: https://pulsecodeclaims.co.uk